Help Centre

Have a question? Search our most frequently asked questions to find the answer

TOP QUESTIONS BEFORE YOU BOOK
I can’t select my address. What should I do?
How can I cancel my booking?
Where will I be dropped off?
What luggage entitlement will I have?
Are child seats available to book and from what age?

TOP QUESTIONS BEFORE YOU TRAVEL
Do I need to confirm my booking with you after I get my booking confirmation?
How can I amend my booking?
How can I cancel my booking?
Where will I meet the driver when I arrive?
What happens if my flight, train or ship is delayed?